How refund requests are handled.

This page describes how AuthQuire handles refund requests for subscription fees and implementation fees. Signed order forms or subscription terms control refund handling where they differ from this page.

You may request cancellation of auto-renewal at any time by emailing support@authquire.com. Cancellation timing, proration, and access through the end of a paid period are governed by your order form or subscription terms.

Annual terms are billed in advance. If you believe AuthQuire is not fit for your operation, contact billing and we will review the request against your order form or subscription terms. We do not publish a blanket refund window here.

AuthQuire implementations involve real time from our specialists — payer rail mapping, EHR integration, and reviewer onboarding. Implementation fees cover that work and are billed on a milestone basis.

• Milestone billing and any refund treatment are set out in the order form or statement of work.
• Requests to stop work that has not started should be submitted in writing.
• Where work is in progress, we review billing in good faith based on what was delivered.

If you believe an invoice is incorrect, contact billing with the invoice reference. We will investigate, share the underlying records, and correct any error on our side. Dispute windows are set by your order form or subscription terms.

Email support@authquire.com with your account name and invoice reference and our team will follow up.